FAQs
Question & Answer
Frequently Asked Questions
What is your payment policy?
- A 25% deposit is required at the time of booking to confirm the reservation.
- The remaining balance is due in full 60 days prior to arrival.
What is your cancellation policy?
- More than 60 days before arrival: 25% of the total reservation amount is non-refundable.
- 30 to 60 days before arrival: 50% of the total reservation amount is non-refundable.
- Within 30 days of arrival: The full reservation amount is non-refundable.
- We highly recommend purchasing travel insurance to safeguard against unforeseen changes.
How much is the cleaning fee?
- Cleaning fees vary between $450 and $700, depending on the size of the unit.
Do you offer mid-stay cleanings?
- Yes, available upon request for an additional charge.
Is there a fee for hot tub or pool cleaning during our stay?
- Yes, hot tub or pool cleaning can be scheduled upon request for an additional fee.
- Please provide a minimum of 48 hours’ notice to arrange this service.
How to book multiple cabins?
- Please contact us directly for assistance with booking additional cabins.
Do you provide a Pack and Play?
- Yes, a Pack ‘n Play is available upon request for your convenience.
Do you provide a high chair?
- Yes, a high chair is available upon request.
How much parking is available?
- Ample parking is available for 6–7 vehicles directly in front of the cabin.
Is the pool indoor and heated?
- Yes, the pool is indoors and heated for year-round enjoyment.
Is there a gas grill?
- Yes, a gas grill is provided and connected directly to a propane line.
Is there a fire pit?
- Yes, the cabin features both indoor and outdoor fire pits for your enjoyment.
What are rooftop cabins?
Extra-spacious cabins include:
- Sleeper sofa for additional guests
- Dedicated PlayStation 5 gaming area
- Foosball table for indoor fun
- Front and back decks offering scenic views
- Fire tables (coming soon)
Children welcome?
- Yes, our cabins and community are family- and kid-friendly.
Daily cleaning service?
- Not included, but available upon request for an additional fee.
Provided amenities?
We provide the following essentials for your stay:
- Fresh linens and towels
- Soap, shampoo, conditioner, and body wash
- Hand soap and kitchen dish soap
- Laundry detergent and dryer sheets
Streaming subscriptions provided?
- No, but all TVs are smart TVs, so guests can log into their own accounts. Live TV is not available by default, but guests can access live TV by using their own TV provider login through supported apps.
Space for large groups/multiple families?
- Yes! You can book up to 19 cabins—or up to 40 cabins for special group arrangements.
- Each cabin accommodates between 18 and 30 guests.
Largest cabin available?
- 5-bedroom rooftop and 6-bedroom cabin for large groups (sleeps 22).
Smallest cabins available?
- 5-bedroom (sleeps 18).
Is the water park open?
- Yes, Rambling River Waterpark is open and available exclusively to guests staying at Smith Creek Resort within the Smith Creek Reserve community.
What are the waterpark hours?
- 10 AM to 10 PM and cant extend if guests are still enjoying. Closes at 10 PM.
Is the waterpark public?
- No, it’s exclusive to community guests.
What is the address of Rambling River Waterpark?
- Rambling River Waterpark is an exclusive amenity located within the Smith Creek Reserve community in Pigeon Forge, Tennessee. While it doesn’t have a standalone public address, it’s situated just about 1 mile from the Pigeon Forge Parkway and only minutes from Dollywood.
What is the Code to Access Waterpark?
- There’s no entry code for the water park, but someone will be at the desk to assist you when you arrive.
Extra charges for the waterpark?
- No, access is included with your reservation.
Does the waterpark provide towels?
- No, please bring towels from your cabin.
Is the waterpark walkable from cabins?
- Yes, it’s a short 2-3 minute walk, safe for kids.
What are the rules for the water park?
Key guidelines include:
- Access is exclusive to registered guests.
- No lifeguards are on duty; guests swim at their own risk.
- Children under 14 must be accompanied by an adult.
- Children under 48 inches must wear a US Coast Guard-approved life jacket.
- Appropriate swimwear is required; certain clothing items are prohibited.
- Water shoes are mandatory on the splash pad.
- Outside food and drinks are allowed in small coolers (16 qt or less); glass containers and large coolers are prohibited.
- Food and drinks are permitted only in common areas, not in the water.
- Guests must bring their own towels and sunscreen.
How much does it cost to use the water park if I’m not staying there?
- The water park is an exclusive amenity available free of charge to guests staying at Smith Creek Resort. It is not open to the general public.
Can I bring my own movies to play in the outdoor theater?
- The outdoor movie theater operates on a set schedule with selected films provided by the resort. Bringing and playing personal movies is not accommodated.
Can I play pickleball late at night?
- The pickleball court is available for guest use during designated hours. Late-night play, such as at 1 AM, is generally not permitted to ensure a peaceful environment for all guests.
Are all the amenities at the water park currently open?
- The waterpark is fully operational and available exclusively to registered guests of Smith Creek Reserve.
Distance to Dollywood?
- About 3-4 miles (~10-minute drive).
Distance to The Island in Pigeon Forge?
- About 10 minutes by car, depending on traffic.
Distance to Pigeon Forge Parkway?
- Only half a mile away, providing quick access.
Proximity to Walmart and other stores?
- Very close, with the entrance near Olive Garden.